Here at Electo-Tek we care about your privacy.
This policy sets out how we collect and use our client and user data.
What types of data do we collect:
- Client information (Name, Address, Telephone Number, email, payment)
- Usage data (may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use)
- Email addresses
- Supplier Information (Name Address, Telephone, email, Bank)
- Employee Information
How we use this information:
The information we hold is used solely for the intention that we gather it for. We never sell client or user information to any third party.
Data gathered about clients is used to contact the client to provide quotes, electrical work and other services provided by Electro Tek. This may include (but is not limited to) Names, Addresses, etc.
We use usage data to monitor how people interact with our website and marketing emails.
We collect emails addresses for two reasons.
- Communication with a client.
- Market potential customers.
We use this information to interact with our suppliers.
This information is used strictly for the management of our staff.
How we collect the information:
Customer information is given to us via the customer, either through communication directly with us, or via our contact form on the website.
The legal basis for this processing is our legitimate interests: customer support and replying to business enquiries.
We may process data about your use of our website through Hotjar. This usage data can include your approximate location (country), your IP address (anonymized), browser type and version, operating system, referral source, length of visit, page views, clicks & website navigation paths, as well as information about the timing, frequency and pattern of your service use. We may also choose to collect user feedback through this service through a popup modal. The legal basis for this processing is our legitimate interests: the monitoring and continual optimisation of our website.
Google analytics creates the following cookies in order to function correctly (see ‘usage data’ in the section above for more info):
- _ga – 2 years expiration
- _gid – 24 hours expiration
- _gat – 1 minute expiration
- AMP_TOKEN – 30 seconds to 1 year expiration
- _gac_<property-id> – 90 days expiration
Hotjar creates the following cookies in order to function correctly (see ‘usage data’ in the section above for more info):
- _hjClosedSurveyInvites – 1 year expiration
- _hjDonePolls – 1 year expiration
- _hjMinimizedPolls – 1 year expiration
- _hjDoneTestersWidgets – 1 year expiration
- _hjMinimizedTestersWidgets – 1 year expiration
- _hjIncludedInSample – 1 year expiration
- _hjShownFeedbackMessage – 1 year expiration
- catAccCookies – 1 month expiration
We use mailchimp to gather email addresses for marketing purposes. Customers must opt in to receive these emails, through a signup form on our website. We never add emails we have gathered in any other method to the mailing lists.
This information is given to us by our suppliers in order to communicate and pay them.
Information is submitted to us via application form, emails.
How we store the information:
We use multiple services to securely store store information;
We use google analytics to track users on our website. None of this information is personally identifiable. Read about Google analytics privacy here.
As standard, all our company computers, tablets and mobiles, that have access to our data are protected by passwords to ensure client privacy. Employees can not add company emails/calendars to their personal devices.
Any data we receive that has been printed, is transferred where possible to secure electronic storage. If not possible, printed data is stored securely in our office with limited access.
Employee information is kept in a locked, fireproof safe. Only accessible through ElectroTek management.
How long we store information:
Information we gather from clients is stored for 6 years in line with the government’s policy on keeping accounting records. Read more here. At this point clients who have not had any contact with us will have their information deleted from our system.
Information gathered through Mailchimp/Marketing is kept until the user opts out. You can opt out from any marketing communication.
As good housekeeping, every 6 months clear out old email records locally and from our cloud systems, of information from users who have contacted us, but not become clients.
Employee information, with exception of the contract is destroyed after the employee has terminated their employment with the Electro-Tek.
Who can access the information/who is it shared with:
We never sell your information to another company or person.
Information is shared to relevant people within our team to allow them to carry out there work where necessary. We only share the information necessary with the employee. Only the management of the company have universal access to data.
Our IT company (Stone Pony Digital) have access to certain information (namely cognito forms / fast host) for the administration and maintenance of our digital services.
Your right to access/be forgotten/deleted:
You have the right to access the information we hold on you and for it to be removed from our systems. We may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.
If you would like to know what information we are holding on you, please contact:
01224 791 914
We will process your request within 30 days of the request.
We may update this policy from time to time by publishing a new version on our website.
You should check this page occasionally to ensure you are happy with any changes to this policy.
We may notify you of significant changes to this policy by email.