Here at Electo-Tek we care about your privacy.

This policy sets out how we collect and use our client and user data.

What types of data do we collect:

  • Client information (Name, Address, Telephone Number, email, payment)
  • Usage data  (may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use)
  • Email addresses
  • Supplier Information (Name Address, Telephone, email, Bank)
  • Employee Information

 

How we use this information:

The information we hold is used solely for the intention that we gather it for. We never sell client or user information to any third party.

Customer Information

Data gathered about clients is used to contact the client to provide quotes, electrical work and other services provided by Electro Tek. This may include (but is not limited to) Names, Addresses, etc.

Usage Data

We use usage data to monitor how people interact with our website and marketing emails.

Email Addresses

We collect emails addresses for two reasons.

  1. Communication with a client.
  2. Market potential customers.

Supplier Information

We use this information to interact with our suppliers.

Employee Information

This information is used strictly for the management of our staff.

 

How we collect the information:

Customer Information

Customer information is given to us via the customer, either through communication directly with us, or via our contact form on the website.

Usage Data

We gather usage data, through Google Analytic and cookies. This information contain no personal identifiable information. Read more about cookies here and google analytic here.

We use the following cookies:

Cookie Title Description
__utma Google analytics (not personally identifiable)

__utmb Google analytics (not personally identifiable)

__utmc Google analytics (not personally identifiable)

__utmv Google analytics (not personally identifiable)

__utmz Google analytics (not personally identifiable)

catAccCookies Removes the cookie notice for repeat website users

 

Disabling Cookies

If you would like to restrict the use of cookies you can control this in your Internet browser. Links to advice on how to do this for the most popular Internet browsers are provided below for convenience and will be available for the Internet browser of your choice either online or via the software help (normally available via key F1).

Internet Explorer

Google Chrome

Mozilla Firefox

Apple Safari

 

Email Addresses

We use mailchimp to gather email addresses for marketing purposes. Customers must opt in to receive these emails, through a signup form on our website. We never add emails we have gathered in any other method to the mailing lists.

Supplier Information

This information is given to us by our suppliers in order to communicate and pay them.

Employee Information

Information is submitted to us via application form, emails.

 

How we store the information:

We use multiple services to securely store store information;

Mailchimp

We use mailchimp to store clients information who have signed up for our marketing emails. WE only store clients names and email addresses. See more about MailChimps Privacy Policy here.

Cognito Forms

We use cognito forms to power our contact form on the website. Cognito Forms stores a cloud based copy of the contact. See more about Cognito Forms privacy policy here.

Sage

Sage is our accountancy system, that stores information on clients (name, address, email) to enable us to bill them. It also contains supplier information (name, address, email, bank) to allow us to pay them. Read about Sages privacy policy here.

Google Analytics

We use google analytics to track users on our website. None of this information is personally identifiable. Read about Google analytics privacy here.

My Office

We use My Office to share client information with our team to enable them to visit clients to carry out work. Read more about My Office privacy policy here.

Fast Host

We use fast host for our email server. Read more about fasthosts privacy policy here.

Physical Security

As standard, all our company computers, tablets and mobiles, that have access to our data are protected by passwords to ensure client privacy. Employees can not add company emails/calendars to their personal devices.

Physical Data

Any data we receive that has been printed, is transferred where possible to secure electronic storage. If not possible, printed data is stored securely in our office with limited access.

Employee Information

Employee information is kept in a locked, fireproof safe. Only accessible through ElectroTek management.

 

How long we store information:

Information we gather from clients is stored for 6 years in line with the government’s policy on keeping accounting records. Read more here. At this point clients who have not had any contact with us will have their information deleted from our system.

Information gathered through Mailchimp/Marketing is kept until the user opts out. You can opt out from any marketing communication.

As good housekeeping, every 6 months clear out old email records locally and from our cloud systems, of information from users who have contacted us, but not become clients.

Employee information, with exception of the contract is destroyed after the employee has terminated their employment with the Electro-Tek.

 

Who can access the information/who is it shared with:

We never sell your information to another company or person.

Information is shared to relevant people within our team to allow them to carry out there work where necessary. We only share the information necessary with the employee. Only the management of the company have universal access to data.

Our IT company (Stone Pony Digital) have access to certain information (namely cognito forms / fast host) for the administration and maintenance of our digital services.

 

Your right to access/be forgotten/deleted:

You have the right to access the information we hold on you and for it to be removed from our systems. We may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

If you would like to know what information we are holding on you, please contact:

Lisa Souden

info@electro-tek.org.uk

01224 791 914

We will process your request within 30 days of the request.

 

Amendments

We may update this policy from time to time by publishing a new version on our website.

You should check this page occasionally to ensure you are happy with any changes to this policy.

We may notify you of significant changes to this policy by email.